return and shipping policy

 

Return Policy

We want you to love your purchase. That's why we offer a hassle-free 14-day return policy from the date you receive your item. If you're not completely satisfied, you have 14 days to request a return.

To be eligible for a return, kindly ensure that the item remains in its original condition, unworn and unused, just as you received it.

**please note: all international sales are considered final and are not eligible for return or exchange.**

Initiating a return is easy. Simply reach out to us at ilysmkindaclothing@gmail.com. Once your return is approved, we'll provide you with a return shipping label and instructions on how and where to send back your package. Please remember that we can only accept returns for items that have been requested for return beforehand.

Should you have any inquiries regarding the return process, feel free to get in touch with us at ilysmkindaclothing@gmail.com. Your satisfaction is important to us, and we're here to help.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and Issues

Your satisfaction is our priority at ilysmkinda. When you receive your order, we kindly ask that you take a moment to inspect the items. If you happen to notice any defects, damages, or if you've received the incorrect item, please reach out to us without delay. We're here to promptly address the situation and find a solution that puts things right. Your feedback is crucial to us ensuring your experience with our products is nothing short of exceptional.

Lost Package Assistance: Wondering about the whereabouts of your package?

Once your order is shipped, it embarks on its journey to your doorstep. Should you have inquiries concerning the delivery of your package, we recommend reaching out directly to the responsible shipping carrier. It's important to note that packages entrusted to UPS, USPS, or DHL Express are beyond our control, and we are regrettably unable to assume responsibility for any instances of package loss. Your satisfaction remains our priority, and we're here to assist you throughout your shopping experience.

Contact USPS

Contact UPS

Contact DHL