return & shipping policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn and unused.  

ALL INTERNATIONAL SALES ARE FINAL

To start a return, you can contact us at ilysmkindaclothing@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at ilysmkindaclothing@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Where is my Package?

Once your item has shipped, it is out of our hands. If you have any questions regarding the arrival of your package, contact the shipping carrier in possession of your package. We are not responsible for packages lost by UPS, USPS, or DHL Express.

 UPS: https://www.ups.com/us/en/help-support-center.page

USPS: https://www.usps.com/help/contact-us.htm

DHL: http://www.dhl-usa.com/en/contact_center/contact_express.html